Shipping & Payment Policy

MySpaLive ships peptide products exclusively within the United States to authorized research distributors and their verified referred accounts. All orders are subject to account verification and compliance requirements prior to shipment.

• Processing Time: Most orders are processed within 1–2 business days after payment confirmation and order verification
• Delivery Time: Standard shipping takes 2–5 business days after processing via USPS Priority Mail or FedEx
• Expedited Shipping: Available at an additional cost — select at checkout where available
• Free Shipping: Orders over $200 qualify for free standard shipping
• Standard Shipping Fee: $10 flat rate for orders under $200
• Orders ship Monday through Friday; orders placed after 2:00 PM CST may be processed the following business day
• We do not ship on federal holidays

Many of our peptide products require temperature-controlled shipping to preserve potency and purity.

• Temperature-sensitive orders are shipped in insulated packaging with gel ice packs or dry ice as required
• We strongly recommend someone be available to receive temperature-sensitive shipments promptly
• MySpaLive is not responsible for product degradation caused by extended exposure to heat after delivery
• Lyophilized (freeze-dried) peptides are stable at room temperature for short periods but should be refrigerated or frozen upon receipt
• Once reconstituted per your lab's research protocol, peptides must be refrigerated and used within the timeframe specified on your product label
• If you receive a package that appears to have been compromised by heat or mishandling, photograph it immediately and contact us within 48 hours

• We ship exclusively within the continental United States at this time. Alaska, Hawaii, and US territories may be available upon request — contact us for details
• We do not ship internationally
• P.O. Boxes are not accepted for temperature-sensitive orders; a physical address is required
• Orders may be subject to additional verification before shipment — we will contact you if more information is needed
• MySpaLive reserves the right to cancel or hold any order that cannot be verified or where we have concerns about the shipping destination

Once your order ships, you will receive a confirmation email with your tracking number. You can track your order via:

• The tracking link in your shipping confirmation email
• Your order history page at /peptide-orders (login required)
• Directly on the USPS or FedEx website using your tracking number

If your tracking shows delivered but you haven't received your order, please wait 24 hours and check with neighbors or building management before contacting us. Carrier delays and errors do occur.

• Claims for lost shipments must be submitted within 7 days of the expected delivery date
• Claims for damaged products must be submitted within 48 hours of delivery with photographic evidence of the damage and packaging
• Claims for incorrect items must be reported within 48 hours of delivery
• Approved claims will be resolved via replacement shipment or store credit at MySpaLive's discretion
• MySpaLive is not responsible for packages stolen after confirmed delivery (porch piracy)

To file a claim, contact us at support@myspalive.com or call (469) 336-6435.

MySpaLive accepts the following payment methods:

• Credit Cards: Visa, Mastercard, American Express, Discover
• Debit Cards: All major bank debit cards with Visa or Mastercard logo
• Digital Wallets: Apple Pay and Google Pay (where available at checkout)

All payments are processed securely through Stripe, a PCI-DSS Level 1 certified payment processor. Your card information is encrypted and never stored on our servers.

• Payment is charged at the time of order placement
• All prices are in USD
• Applicable sales tax is calculated and added at checkout based on your shipping state
• Shipping fees are displayed at checkout before you confirm your order
• Your billing address must match the address on file with your card issuer to avoid payment declines

Access to the MySpaLive peptide ordering platform requires an active $9.99/month Membership Discount Club subscription:

• Billed monthly on the anniversary of your enrollment date
• Provides ongoing platform access, account maintenance, and eligibility to reorder
• Can be cancelled at any time — cancellation takes effect at the end of the current billing period
• No refunds are issued for partial months
• Failed payments will result in a retry within 3 days; if payment fails after 3 retries, account access may be suspended until the balance is resolved
• To update your payment method or cancel your subscription, visit your account in the Distributor Portal or contact support

Due to the research-grade nature of peptide products, all sales are final once shipped. We are committed to resolving legitimate issues promptly.

• Refunds are issued at MySpaLive's sole discretion for orders that arrive damaged, lost in transit, or contain incorrect products
• Products cannot be returned once opened due to safety and regulatory requirements
• Unopened products in their original condition may be eligible for return within 7 days of delivery — contact us first for authorization
• Return shipping costs are the responsibility of the customer unless the return is due to our error
• Subscription fees are non-refundable for billing periods already processed

To request a refund or report an issue, contact us within the applicable window at support@myspalive.com.

• All transactions are monitored for fraud. Suspicious orders may be held for additional verification
• Orders that cannot be verified may be cancelled with a full refund to the original payment method
• Chargebacks filed without first contacting our support team may result in account suspension and referral to our payment processor's dispute team
• MySpaLive cooperates fully with law enforcement and payment processors in fraud investigations

For questions about your order, shipping, or billing: